Last Updated: May 6, 2026
These Terms of Use govern your access to and use of the Kanata Health website and services.
By accessing our website, submitting a consultation request, booking a consultation, or using any of our services, you agree to these Terms of Use. If you do not agree with these Terms, please do not use the website or services.
These Terms should be read together with our Privacy Policy, which explains how Kanata Health collects, uses, discloses, stores, and protects personal information.
1. About Kanata Health
Kanata Health provides physician-guided access to advanced diagnostic and preventive testing for Canadians.
Kanata Health is led by Dr. Ali Sanei-Moghaddam, a physician licensed in British Columbia and Washington State. Through Kanata Health, Dr. Sanei provides virtual consultations, evaluates whether advanced testing may be appropriate, coordinates access to U.S.-based providers or laboratories where applicable, and reviews results with patients.
Dr. Sanei is a registrant of the College of Physicians and Surgeons of British Columbia. Kanata Health’s services are subject to applicable professional and regulatory obligations under B.C. law.
Kanata Health is not a hospital, walk-in clinic, emergency service, or replacement for your primary care provider.
2. Not for Medical Emergencies
Kanata Health does not provide emergency medical services.
Do not use this website, a website form, email, or any Kanata Health communication channel for emergencies or urgent medical concerns.
If you are experiencing a medical emergency, call 911 or go to the nearest emergency department immediately.
3. Informational Website Content
The content on this website is provided for general educational and informational purposes only.
Website content is not medical advice, diagnosis, treatment, or a substitute for consultation with a qualified physician or other licensed healthcare professional.
You should not rely on website content alone to make medical decisions. Any decision about whether a test, consultation, treatment, or follow-up step is appropriate for you must be made in consultation with a qualified healthcare provider.
4. No Physician-Patient Relationship From Website Use
Using this website, reading website content, submitting a form, or contacting Kanata Health does not create a physician-patient relationship.
A physician-patient relationship is established only when a consultation is accepted and confirmed by Dr. Sanei or Kanata Health.
Kanata Health may decline, defer, or cancel a consultation request if the service is not appropriate, if the request is outside the scope of Kanata Health’s services, or for any other lawful reason.
5. Eligibility
Kanata Health’s services are intended for adults aged 19 or older.
By using the website or submitting a consultation request, you confirm that you are at least 19 years old.
If services are requested for a minor, a parent or legal guardian must be involved, and Kanata Health may require additional consent or documentation before proceeding.
6. Scope of Services
Kanata Health may provide or coordinate the following:
virtual consultation with Dr. Sanei;
review of your health goals, family history, risk factors, medication concerns, or screening interests;
discussion of whether advanced testing may be appropriate;
coordination with U.S.-based providers, laboratories, or testing companies where testing proceeds;
review and explanation of test results;
recommendations for appropriate next steps;
clinical summaries or documentation that may be shared with your regular healthcare provider, where appropriate.
All Kanata Health consultations are conducted virtually. Kanata Health does not provide in-person consultations, physical examinations, walk-in care, emergency care, or on-site clinical services through this website.
Kanata Health does not guarantee that any specific test will be appropriate, available, clinically useful, affordable, or accessible to you.
If a test is not appropriate for your situation, Dr. Sanei may advise against it.
7. U.S.-Based Testing Providers and Travel
Some testing pathways available through Kanata Health involve U.S.-based providers, laboratories, testing companies, facilities, or sample collection sites.
Depending on the test, you may be required to travel to the United States for sample collection, testing, or related steps.
You are responsible for:
ensuring you are legally able to enter the United States;
holding valid travel documents;
understanding travel requirements;
arranging transportation, accommodation, and related travel logistics;
complying with U.S. border, travel, health, and facility requirements;
paying any travel-related costs;
ensuring you are medically fit to travel.
Kanata Health may provide general information about the testing process, but it does not provide immigration, border, travel, tax, insurance, reimbursement, travel medicine, or legal advice.
Kanata Health does not assess or certify your fitness to travel.
Testing availability, scheduling, sample collection requirements, turnaround times, pricing, and logistics may vary by provider, test, location, and patient circumstances.
8. Third-Party Providers, Laboratories, and Testing Companies
Kanata Health may coordinate with independent U.S.-based providers, laboratories, testing companies, payment processors, scheduling platforms, technology vendors, or other third parties.
These third parties are separate organizations and may have their own terms, privacy policies, clinical processes, fees, cancellation rules, complaint processes, and legal obligations.
Kanata Health is not responsible for the independent acts, omissions, policies, systems, delays, pricing, availability, or errors of third-party providers, laboratories, platforms, or facilities, except where required by applicable law.
You may be required to accept separate terms, complete separate consent forms, or follow separate instructions before using a third-party service or proceeding with testing.
If you have a concern about a third-party testing provider, laboratory, platform, or facility, you may contact that organization directly. Their contact information, complaint process, and applicable terms or privacy policies may be available on their website or in materials they provide to you.
You may also contact Kanata Health if your concern relates to coordination of your care through Kanata Health.
9. Test Limitations
Advanced diagnostic, genetic, pharmacogenomic, biomarker, and cancer-screening tests have limitations.
Depending on the test, limitations may include:
false positives;
false negatives;
uncertain or inconclusive results;
findings that require additional testing;
findings that do not lead to a clear diagnosis;
findings that may cause anxiety or require follow-up;
results that must be interpreted in the context of your full health picture.
No test can guarantee that a condition will be detected, ruled out, prevented, or treated successfully.
Tests accessed through Kanata Health are intended to complement standard care, not replace it. You should continue to follow recommended screening guidelines and maintain your relationship with your regular healthcare providers.
10. Results and Follow-Up
If you proceed with testing, results are generally produced by the applicable laboratory or testing company.
Dr. Sanei may review results with you, explain what they may mean, and discuss appropriate next steps.
Kanata Health will make reasonable efforts to communicate test results in a timely manner. Timeframes depend on the applicable laboratory, testing provider, and test type, and may vary.
You are responsible for seeking appropriate follow-up care, including with your family physician, specialist, emergency department, or other healthcare provider where recommended or clinically necessary.
Kanata Health does not guarantee that a result will be actionable, that follow-up care will be available, or that another healthcare provider will agree with the interpretation or recommendations.
11. Fees, Payment, and Coverage
Kanata Health consultations are private-pay services.
The consultation fee is as stated at the time of booking and will be clearly communicated before a consultation is confirmed.
Advanced tests, U.S.-based provider fees, laboratory fees, sample collection fees, travel costs, and any related expenses are separate from the consultation fee unless explicitly stated otherwise.
Tests are generally not covered by Canadian provincial health plans. Some extended health plans, Health Spending Accounts, or private insurers may reimburse some costs, but coverage is not guaranteed.
You are responsible for confirming your own insurance, reimbursement, tax, or benefits eligibility.
Kanata Health will make reasonable efforts to explain known consultation fees and expected testing costs before testing proceeds. However, third-party pricing and costs may change.
12. Cancellation, Rescheduling, and Refunds
Kanata Health may establish cancellation, rescheduling, no-show, or refund policies for consultations.
The applicable policy will be provided at or before booking, where applicable.
Consultation fees paid in advance may be refunded or credited in accordance with the cancellation and rescheduling policy provided at booking.
Kanata Health will not charge a cancellation or no-show fee unless the applicable policy has been disclosed before booking or payment.
Kanata Health may reschedule or cancel a consultation due to physician availability, technical issues, incomplete information, safety concerns, or other operational reasons.
Third-party testing providers may have their own cancellation, rescheduling, refund, or payment policies. Kanata Health is not responsible for third-party refund decisions or charges, except where required by law.
13. User Responsibilities
You agree to provide accurate, complete, and up-to-date information when using the website, submitting forms, booking consultations, or communicating with Kanata Health.
You are responsible for:
providing accurate contact information;
answering questions honestly and completely during your consultation and disclosing information that may be relevant to your health goals, testing decisions, or safety;
updating Kanata Health if your information changes;
asking questions if you do not understand a recommendation, limitation, cost, or next step;
following instructions provided by Kanata Health or third-party testing providers;
attending scheduled appointments or providing reasonable notice if you need to cancel or reschedule.
Kanata Health is not responsible for consequences arising from incomplete, inaccurate, outdated, or misleading information you provide.
14. Website Form and Communications
The website consultation request form is for consultation inquiries only. It is not a medical intake form and should not be used to send urgent medical information.
Kanata Health may contact you using the contact information you provide.
Email and other electronic communications may not be fully secure. Do not send sensitive medical information by regular email unless specifically instructed.
By communicating with Kanata Health electronically, you acknowledge that electronic communications may involve privacy and security risks.
15. Privacy
Kanata Health handles personal information in accordance with its Privacy Policy.
By using the website or services, you acknowledge that personal information may be collected, used, disclosed, stored, and protected as described in the Privacy Policy.
Where U.S.-based testing providers or laboratories are involved, your personal information may be transferred to or processed in the United States and may be subject to U.S. laws. See the Privacy Policy for more details.
16. Marketing and Electronic Communications
Kanata Health may contact you about consultation requests, appointments, services you asked about, or care-related matters.
Kanata Health will only send optional marketing or educational electronic communications where you have provided consent or where a recognized exemption or form of implied consent applies under Canada’s Anti-Spam Legislation.
If Kanata Health sends optional marketing or educational communications, it will identify Kanata Health as the sender and provide a way to unsubscribe.
17. Intellectual Property
The website and its content, including text, graphics, layout, design, images, logos, icons, and other materials, are owned by or licensed to Kanata Health unless otherwise stated.
You may view, download, or print website content for personal, non-commercial use only.
You may not copy, reproduce, modify, distribute, publish, sell, license, or exploit website content for commercial purposes without prior written permission from Kanata Health.
Third-party trademarks, including names of tests, laboratories, or companies, belong to their respective owners.
18. Acceptable Use
You agree not to misuse the website or services.
You must not:
use the website for unlawful purposes;
submit false, misleading, or fraudulent information;
interfere with website operation or security;
attempt to gain unauthorized access to systems or data;
upload malicious code;
scrape, copy, or harvest website content or data without permission;
impersonate another person;
use the website in a way that violates these Terms or applicable law.
Kanata Health may restrict, suspend, or terminate access to the website or services if it believes these Terms have been violated.
19. Third-Party Links
The website may contain links to third-party websites, including testing companies, laboratories, payment processors, scheduling platforms, or educational resources.
These links are provided for convenience only.
Kanata Health does not control and is not responsible for third-party websites, content, privacy policies, security practices, availability, accuracy, or services.
Your use of third-party websites is at your own risk and may be governed by separate terms and policies.
20. No Warranties
The website and its content are provided on an “as is” and “as available” basis.
Kanata Health makes reasonable efforts to keep website content accurate and up to date, but does not guarantee that the website or content will be complete, current, error-free, uninterrupted, secure, or suitable for any particular purpose.
Kanata Health may update, change, suspend, or discontinue any part of the website or services at any time.
Nothing in this section limits any rights or remedies you may have under applicable B.C. consumer protection, health professional, privacy, or other laws.
21. Limitation of Liability
To the maximum extent permitted by law, Kanata Health, Dr. Sanei, and their affiliates, contractors, service providers, employees, agents, and representatives will not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising from or related to your use of the website or services.
Nothing in these Terms limits liability where such limitation is not permitted by law, including liability for professional negligence, fraud, willful misconduct, or other liability that cannot legally be excluded.
For clarity, these Terms do not limit any rights or remedies you may have under applicable health professional, consumer protection, privacy, or other laws.
22. Indemnity
You agree to indemnify and hold harmless Kanata Health, Dr. Sanei, and their affiliates, contractors, employees, agents, and representatives from claims, damages, losses, liabilities, costs, or expenses arising from:
your misuse of the website;
your breach of these Terms;
your submission of false, incomplete, or misleading information;
your violation of applicable law;
your infringement of third-party rights.
This indemnity does not apply to the extent a claim arises from Kanata Health’s own negligence, professional misconduct, or breach of applicable law.
23. Clinical Concerns and Professional Complaints
If you have a concern about the clinical care or professional services provided by Dr. Sanei, please contact Kanata Health first so we can try to understand and respond to your concern.
You may also contact the College of Physicians and Surgeons of British Columbia if you have concerns about the care or conduct of a B.C.-licensed physician. Information about the CPSBC complaints process is available at cpsbc.ca.
If your concern relates to services involving Dr. Sanei’s Washington State licence, you may also contact the Washington Medical Commission. Information about its complaints process is available at wmc.wa.gov.
24. Governing Law
These Terms are governed by the laws of British Columbia and the applicable federal laws of Canada.
Subject to any rights you may have under applicable law, you agree that any dispute relating to these Terms or the website will be resolved in the courts of British Columbia.
25. Changes to These Terms
Kanata Health may update these Terms from time to time.
The “Last Updated” date at the top of this page shows when the Terms were last revised.
Your continued use of the website or services after updated Terms are posted means you accept the updated Terms.
For patients with an active consultation or testing process underway, Kanata Health will make reasonable efforts to communicate material changes that affect that engagement before those changes apply to the active engagement.
If you do not agree with the updated Terms, please stop using the website and services.
26. Severability
If any part of these Terms is found to be invalid, unlawful, or unenforceable, the remaining parts will continue in full force and effect.
27. Contact
If you have questions about these Terms, please contact:
Kanata Health
Suite 105
1465 Salisbury Avenue
Port Coquitlam, BC V3B 6J3
Email: admin@kanataclinics.ca
Phone: 604-941-8277